Yes! You can easily place an order over the phone. Simply call our customer support helpline at +880 1712-619176 during business hours, and our team will guide you through.
If you face any issues at checkout, please refresh the browser or check your connection. Alternatively, contact our support team via call or WhatsApp for instant assistance.
Once your order is confirmed, you will receive an instant SMS and email with your unique Order ID, product summaries, shipping address details, and total payable amount.
If you receive an incorrect product, notify us within 24 hours of delivery with your order receipt. We will quickly inspect the issue and dispatch the correct item to you.
Yes, regular products can be returned within 3 to 7 days if damaged or defective. However, custom made-to-order crafts cannot be returned unless delivered damaged.
We accept Cash on Delivery (COD) across Bangladesh, Mobile Financial Services (bKash, Nagad ‘), as well as direct card payments and regular bank wire transfers.
Once the returned item is received and inspected at our Kushtia center, your refund will be completed within 3 to 7 business days via your original payment account.
Delivery fees are paid directly to third-party courier services. Thus, initial shipping fees are non-refundable unless the return is due to our team's delivery error.
Standard items are pre-designed ready products from our collection. Custom products are personalized items made specifically based on individual requests, size specifications, or unique color combinations crafted by our artisans.
Products with manufacturing defects, items damaged during transit, size mismatch compared to standard charts, or receiving a completely different product variation than ordered.
Don't worry! Simply snap a photo or quick video of the issue and send it to [email protected] or message us on WhatsApp with your Order ID. Our customer representative will guide you through the next steps.
Every Karujog item is carefully handcrafted by skilled rural craftswomen and shipped directly from our central workshop and dispatch center located in Kushtia, Bangladesh.
Delivery takes 2–3 days in Dhaka/Kushtia and 3–5 days elsewhere. Shipping charges are calculated at checkout based on package weight and destination location.
Currently, one single order can only be shipped to one address. If you wish to send handcrafted products to different locations, please place separate individual orders.
Yes! As soon as your order is dispatched, we send you a courier tracking code via SMS and email so you can monitor your package delivery progress in real-time.
We are always ready to help! You can reach us via email at [email protected], call +880 1712-619176, or message us directly on our Facebook and WhatsApp pages.
Yes, you can modify shipping details or items within 24 hours of placing the order. Please contact customer support immediately before the package gets dispatched.
We support Cash on Delivery nationwide along with bKash, Nagad, and bank transfers. All digital transactions are processed through end-to-end encrypted gateways.
Yes, all our handwoven products are securely packaged and insured against damage during transit. If damaged, we will replace the item at no extra cost to you.
Karujog bridges traditional Bangladeshi artistry—like Jute crafting, Macramé, and Nakshi Kantha—with modern sustainable fashion, creating eco-conscious products for global homes.
- 100% Authentic Handcrafted Products by Rural Artisans
- Eco-friendly, Sustainable & Biodegradable Raw Materials
- Fair-Trade Ethics Empowering Rural Women Communities
- Reliable Nationwide Delivery & Secure Payment Systems
- Dedicated Customer Support & Transparent Return Policies