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Returns and refunds

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If your purchase isn’t quite right, our simple return policy is here to help.

Karujog is deeply committed to ensuring absolute customer satisfaction. If you are not completely satisfied with your purchase of our handmade products, you can request a return or exchange within our specified timeline.

We process every return and refund request with utmost care, fairness, and transparency.

Honoring the intense hard work of our marginalized local artisans, we maintain a balanced policy that protects both the conscious shopper and the sustainable livelihood of our rural craft creators.

Reliable & Seamless Solutions

Report any issues right after delivery to receive quick support from our helpdesk.

Damaged Items
If your handicraft item arrives broken or physically damaged, notify us immediately with unboxing proof.
Refund Framework
Once your return pass verification, the refunded balance is disbursed within 3 to 7 working days.
Incorrect Delivery
Received a different size or wrong product variant? We will replace it completely free of charge.
Original Packaging
Please return the product safely inside its original tags and eco-friendly Karujog packaging boxes.
Exchange Eligibility & Rules
To be eligible for a replacement, please open a support ticket within 72 hours of receiving the package. The item must be completely unused, unaltered, and retained with its original brand tags.
Custom & Made-to-Order Items
Products created under specific customization requests, personalized dimensions, or premium Macramé and folk-art configurations are non-returnable and non-refundable unless they possess clear manufacturing faults.
Delivery & Return Shipping Fees
Karujog covers all return courier charges if the mistake is on our end (e.g., faulty or wrong item). However, for exchanges based on personal preferences, the customer will bear the two-way logistics costs.
  • How do I initiate a product return?

    Simply reach out to our customer support via our official Facebook page or email [email protected] with your Order ID, courier receipt, and clean photos of the product issue.

  • How will I receive my refunded amount?

    After our quality control unit inspects and approves the returned parcel, your refund will be securely reversed back to your original mobile banking wallet (bKash/Nagad) or corporate bank account.

  • Which products are strictly non-returnable?

    Items purchased during special clearance sales, customized artisanal goods, and any claim raised after 72 hours from the delivery mark are not applicable for returns.

  • How long does the refund process take?

    It takes up to 2 days for the parcel to reach our office and pass quality verification, and an additional 3 to 7 business days for our accounts team to clear the financial reverse entry.

  • Does a minor color variance count as a defect?

    No. Since our products are strictly handmade utilizing natural fibers, slight irregularities in texture, weave, or color shades are organic traits of authentic crafts and will not be treated as defects.

  • How do I ship the package back to Karujog?

    Once our support desk approves your return ticket, carefully pack the item and ship it through your nearby courier service to our official operational hub located in Kushtia.

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